Contact IDTMARKETS
Questions about the platform, a provider, or joining as an ambassador? Send us a message.
Before you write in
Want to book a specific experience?
Request a booking directly from the listing page — it's faster.
Want to list your own service?
Visit Become a provider instead.
Everything else
Platform questions, the ambassador program, reporting a listing, or press — use the form.
Frequently asked questions
The most common questions before booking or listing on IDTMARKETS.
What's the difference between resident and non-resident pricing?
Listing prices are shown as the non-resident price. Rwanda and EAC residents get 15% off automatically at booking — no code needed. Groups of 5 or more travelers get an extra 10% off on top of that.
How does payment work?
You book directly through IDTMARKETS and settle payment with the provider however they arrange it locally — cash, mobile money, or bank transfer. We don't hold funds in escrow.
What does "Verified" mean on a provider's profile?
Every provider submits a business profile and a government ID before they can list anything on IDTMARKETS, and our team manually reviews and approves each application. The Verified badge means that check has been completed.
Can I cancel or change a booking after requesting it?
Yes — from your dashboard you can edit a pending or confirmed booking, or cancel it with an optional reason, at any time before the experience happens.